Marcy Onieal 
Email
102 Montreat Road, Black Mountain, NC 28711
(828) 669-9102, Fax (828) 669-4204

The Town of Black Mountain adopted the Council-Manager form of government in 1986. The Manager is directly responsible to the Board of Aldermen for administration of all affairs placed in his charge by them and as is placed in the position through the North Carolina General Statutes. State required responsibilities include personnel supervision, preparation of the annual budget and capital improvement program, and submission of an annual report detailing the financial and administrative activities of the Town. The more general guidelines of the Board of Aldermen require the Manager to insure that the delivery of municipal services is carried out in accordance with both the directives of the Board of Aldermen and all applicable laws and ordinances. In short, the Manager is responsible to the Board of Aldermen for the daily operations of the Town as they pertain to the delivery of services in accordance with the Board's policy directives.

While the Manager is directly responsible to the Board of Aldermen for the daily operations of the Town, the entire organization, including the Board and all the employees of the Town, work together, as a team, to insure that the public gets the best quality service delivered in the most efficient and effective way possible. As a result of our team approach to the delivery of our services we encourage and empower our employees to resolve customer complaints to the best of their ability. If, however, you have a complaint that is not resolved by speaking with the employee providing the service, or by the head of the department responsible for the delivery of that service, then please contact the Town Manager. In situations where your issue of concern involves a question of Town policy or an issue that must eventually be addressed by the Board of Aldermen, you should contact the Manager directly. If you are uncertain who you should contact regarding a service issue or a matter of public policy, you should contact the Office of the Town Manager and the staff in that department will be more than happy to assist you with direction as to how best to address the issue.

Town Hall Hours
Monday through Friday, 8:00 a.m. until 5:00 p.m.