Customer Service Division


The goal of the Customer Service Division is to assist the public and other town departments with water billing related services and fees.  

Water & Sewer Billing 

The Town of Black Mountain's Customer Service Division is part of the Finance Department and reports to the Finance Director. Customer Service staff work in tandem with all town departments and can assist you with water billing questions by calling (828) 419-9313. Customer service representatives are available via telephone from 9:00 a.m.-5 p.m., Monday through Friday, except on holidays. 

The Town of Black Mountain teams up with the Metropolitan Sewerage District (MSD) to send out bills to its customers. Water and sewer charges are combined on one bill providing you with the convenience of one bill instead of two. If you have questions about sewer charges, please contact our office. 

Report Water Issues

  • To report an after hours water emergency, please call 828-779-0441. Do not call this number if your water has been turned off due to non-payment.
  • To report a sewer problem you may contact Metropolitan Sewerage District (MSD) at 828-254-9646 - (24 hour line).